Understanding WooCommerce Care Plans

WooCommerce Care Plans are for customers who want ongoing help maintaining a WooCommerce store after it is live.

A care plan is separate from hosting. Hosting keeps your store online at the platform level. A WooCommerce Care Plan helps with ongoing WordPress and WooCommerce maintenance, update checks, store health checks and smaller support tasks depending on the plan selected.

Who WooCommerce Care Plans are for

WooCommerce Care Plans are suitable for online stores that rely on WooCommerce for products, orders, checkout and customer activity.

They may be useful if you want help with:

• WordPress updates

• WooCommerce updates

• Plugin and theme update checks

• Backup checks

• Security checks

• Store health checks

• Basic store troubleshooting

• Minor product or store tasks on higher care plan tiers

• A monthly support allowance on higher care plan tiers

A care plan is useful if your store is important to your business and you do not want to manage every maintenance task yourself.

How care plans are different from hosting

Hosting and care plans are different services.

Hosting covers the platform your store runs on. This may include the hosting environment, SSL, backup support, server-side hosting support, service access and hosting reliability.

A WooCommerce Care Plan covers the WordPress and WooCommerce layer of your store. This may include updates, checks, basic troubleshooting and smaller store support tasks depending on the plan selected.

Hosting support does not automatically include WooCommerce updates, plugin troubleshooting, product edits, content changes, design changes, checkout configuration or ongoing store maintenance.

Essential Store Care

Essential Store Care is designed for WooCommerce stores that need core maintenance basics covered.

It may suit smaller online stores that need regular checks but do not need included monthly support time.

Essential Store Care may include:

• WordPress core updates

• WooCommerce updates

• Plugin updates

• Theme updates

• Backup checks

• Security checks

• Store health checks

Essential Store Care does not include monthly support allowance unless separately agreed in writing.

Growth Store Care

Growth Store Care is designed for active WooCommerce stores that need ongoing maintenance plus some included support time.

It may suit stores that need regular updates and occasional small store support tasks.

Growth Store Care may include:

• WordPress core updates

• WooCommerce updates

• Plugin updates

• Theme updates

• Backup checks

• Security checks

• Store health checks

• Included monthly support time

• Minor product edits

• Small store tasks

• Basic troubleshooting

The included support time is not unlimited support. It is intended for smaller store tasks within the care plan scope.

Priority Store Care

Priority Store Care is designed for busier or more important WooCommerce stores that need more included support time.

It may suit stores where updates, checks and small support tasks need a higher level of ongoing attention.

Priority Store Care may include:

• WordPress core updates

• WooCommerce updates

• Plugin updates

• Theme updates

• Backup checks

• Security checks

• Store health checks

• Higher included monthly support time

• Priority review for smaller store tasks

• Minor product edits

• Small store tasks

• Basic troubleshooting

Priority Store Care is still a care plan, not an unlimited store management, product management or development retainer.

What support allowance means

Some WooCommerce Care Plans include a monthly support allowance.

Support allowance may be used for smaller WooCommerce tasks such as:

• Minor product edits

• Image swaps

• Small content changes

• Coupon setup

• Simple setting changes

• Basic troubleshooting

• Small store adjustments

• Small support requests within the plan scope

Support allowance is not unlimited. It does not automatically cover major work, complex troubleshooting, custom development, large product catalogue updates or emergency repairs.

Unused support allowance does not roll over unless agreed in writing.

What is not included as standard care work

WooCommerce Care Plans do not automatically include every store task.

Work that may be outside standard care plan scope includes:

• New website builds

• Store redesigns

• Major checkout redesigns

• Custom plugin development

• Custom theme development

• Large product catalogue work

• Bulk product data entry

• Marketplace management

• Advanced SEO work

• Copywriting

• Training

• Malware cleanup

• Emergency fixes outside normal care scope

• Email migration

• Payment processor disputes

• Accounting advice

• Tax advice

• Legal compliance advice

• Deep third-party platform support

• Complex plugin conflicts

• Work caused by unsupported or abandoned plugins

If work is outside the selected care plan scope, WP Performance Hosting may recommend a paid support task, emergency fix, care plan upgrade or separate quote.

Do I need WooCommerce Hosting with WP Performance Hosting?

WooCommerce Care Plans are primarily designed for stores hosted with WP Performance Hosting.

This helps us support the store properly because the hosting, backups, security monitoring and maintenance process can be managed together.

If your store is hosted elsewhere, care plan suitability may need to be reviewed first.

How to request WooCommerce Care Plan support

Existing customers should request care plan support through the client portal.

Client portal link:

https://client.wpperformancehosting.com/

When opening a support ticket, include:

• Your domain name

• The care plan you are using

• The task or issue you need help with

• Any affected products, pages, checkout steps or settings

• Screenshots or error messages if available

• Any recent changes made to the store

• Whether the request is urgent

• Whether the issue affects checkout, orders or payments

WP Performance Hosting will review the request and confirm whether it is included in your care plan, uses support allowance, requires paid work or needs a separate quote.

Need help choosing a care plan?

If you are unsure which WooCommerce Care Plan is suitable, compare the current plan details or contact WP Performance Hosting before ordering.

Include your store address, how active the store is, whether checkout is live, how often products change, and whether you expect to need small store support tasks each month.